Financial Aid and Student Accounts Officer

Full Time, Permanent

Salary Range: $49,500-53,500

Duties and Responsibilities:

Student Accounts:

• Correspond with students in a timely manner regarding student loans, financial aid, and other student finance related matters
• Post payments to student accounts (GP) ensuring they are accurate and timely
• Receive online payments (e-transfer, Pay My Tuition, Convera) and post to student accounts 
• Research student loan policies and Regent’s own internal policies to answer student questions
• Assist finance with month end and end of year work

Financial Aid:

• Review and process financial aid applications beginning in February and March and then continuing throughout the year
• Informs students on the financial aid application process and communicate with students on the status of their applications
• As part of the Financial Aid Committee, administer bursaries and scholarships and serve as the Secretary
• Handle financial aid appeals 

Student Loans:

• Maintain Canadian Student Loans (CSL) eligibility with the BC Government. Update Agreements (Participation Agreements, and PEDS) and sign all CSL loans and forms from all provinces
• Maintain US Student Loans (USL) eligibility for Title 4 to receive federal funding
• Complete annual USL audit

Qualifications:

• Understands and supports the ethos and mission of Regent College as articulated in the Theological Position (http://www.regent-college.edu/about- us/theological-position)
• Undergraduate degree required. A degree in business or finance is desirable
• 1-2 years’ experience working a student facing role. Experience in Financial Aid is considered desirable
• Has excellent communication and interpersonal skills with a strong customer service orientation
• Has experience working with both Canadian and US student loans is desired
• Is highly detail and process oriented, organized, and able to prioritize tasks efficiently
• Has strong critical thinking and problem solving skills
• Must be comfortable giving difficult news to students in a tactful, diplomatic way
• Hold to high privacy and confidentiality standards
• Must have an intermediate level of proficiency in Microsoft Word and Excel
• Ability to work independently and in a team setting

Application Process:

Applications must include a resume and a cover letter specifically addressing your eligibility to work in Canada. The application deadline is November 24 at 12:00 pm. To submit your application, please email: [email protected]